Returns + Exchanges

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Main FAQ
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Call us at 619-438-0058
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I'm giving the product as a holiday gift, can they return it?

Yes, every purchase from November 25th (Thanksgiving) until Christmas has an extended return window. The 30 day return period for any of those gifts will begin on Christmas. We want your friends and family to have plenty of time to enjoy their waterproof product before having to make a decision.

What do I do if I am having issues with my product?

If you need troubleshooting help, please check out the FAQ for your specific product first. If you're still having issues, please contact us and we'd be happy to help.

What is your return policy?

We offer a no risk, 30 day money back return policy for items in like new condition (to be determined at our discretion). If there is significant damage to the item, accessories, or original packaging, rendering the product non-saleable, we reserve the right to refuse return. Shipping and handling charges are not refundable. For more detailed info on your specific product warranty and return policy visit Warranties.

How do I make a return?

Please contact us with your contact info, order number, and reason for return, and we will send you return instructions.

What is your exchange policy?

If you ordered the wrong size, color, or device, please contact us within 30 days of your purchase date and we can help with an exchange.

How do I make an exchange?

Please contact us with your contact info, order number, and reason for exchange, and we will send you exchange instructions.

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