Warranty

This hardware product is warrantied against defects in materials and workmanship to the original purchaser. If this product is determined to have a manufacturing defect within the specified period from the date of original purchase, we will repair or replace the product parts at no charge to you. Any product replaced may be replaced with a refurbished unit. We reserve the right to substitute a different color if necessary. No personalizations or media will be transferred to the new unit. Your repaired or replacement hardware will be returned to you by Fedex or by regular U.S. Mail at our expense. All shipping and handling expenses incurred by sending your unit to Waterfi are paid by the customer. Waterfi is not responsible for normal wear and tear, including external damage to the glass screen and accidental damage caused by abuse, tampering, modifications, misuse or misapplication.  If Waterfi determines that any external damage, such as a broken screen, is the cause of a failure in the waterproofing, Waterfi reserves the right to void the product's warranty.  In such cases where the warranty has been voided, customers may purchase a replacement unit at a discounted price that will be determined by Waterfi at the time of the claim. If the unit is found to be outside warranty, Waterfi reserves the right to mail back said unit at the customers expense.

  • All other third party accessories including waterproof headphones and goggles are NOT covered by Waterfi and any warranty issues must go through the products original manufacturer.

Warranty Periods By Product

  • Two (2) years from the date of original purchase.
    • Waterproof 4th Generation iPod Shuffle 
    • Waterproof 7th Generation iPod Nanos (If purchased Prior to May 1, 2013)
    • Waterproof Nike+ Fuelband (If purchased Prior to May 1, 2013)
    • Waterproof Kindle Paperwhite (If purchased Prior to May 1, 2013)
       
  • One (1) year from date of original purchase.
    • Waterproof 6th Generation iPod Nanos
    • Waterproof 7th Generation iPod Nanos
    • Waterproof Nike+ Fuelband
    • Waterproof Kindle Paperwhite 
    • Waterfi brand waterproof headphones
       
  • Hardware products purchased prior to November 6th 2012 are still covered under the one (1) year warranty which was offered at that time of purchase with all other terms and conditions  identical to those mentioned above. 

Please contact us for warranty claim instructions.

Return Policy

We offer a no risk, 30 day money back return policy for items in like new condition (to be determined at our discretion). If there is significant damage to the item, accessories or original packaging rendering the product non-saleable, WaterfiTM reserves the right to refuse return. Shipping and handling charges are not refundable. Please be aware you are responsible for any possible custom, taxes or duties that may be incedental of importing into your country.

Please contact us for for return instructions. We promptly respond to emails within 1-2 business days.