Waterproofed Jawbone UP

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Main FAQ
Email us at contact@waterfi.com
contact@waterfi.com
Call us at 619-438-0058
619-438-0058
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Mon-Fri, 8am-4pm PST
  • General
  • Use + Wear
  • Troubleshooting
  • Tutorial Videos
Is this a real UP made by Jawbone?

Yes, we purchase the UP from Jawbone and then then enhance each one on the inside with our solid waterproofing technology. Learn more about Our Process.

Are you affiliated with Jawbone?

No, we are not affiliated with Jawbone in any way.

How do I know which fitness tracker is right for me?

Consult our handy fitness tracker comparison chart.

How do I know what size I need?

Print out this sizing chart, which can give you your exact size.

Does the Waterproofed Jawbone UP track my swimming laps?

The Jawbone UP will record steps and calories for swimming, but was not designed to track swimming laps or give a completely accurate reading of activity in the water.

Why does my Waterproofed Jawbone UP look exactly the same as a regular Jawbone UP?

We completely waterproof the inside of the Jawbone UP with our solid waterproofing technology so that it looks exactly like a normal Jawbone UP, allowing you to engage in any activity without the unreliability of a nano coating or inconvenience of a bulky case. Learn more about Our Process.

Which smartphones does the Jawbone UP work with?

The Jawbone UP is compatible with the following iOS and Android devices:

  • iPhone 3GS and newer
  • iPod Touch 4th Gen and newer
  • iPad 2 and newer
  • iPad Mini
  • Android 4.0 Ice Cream Sandwich and newer
We appreciate feedback on how to make these questions better. Please email us at feedback@waterfi.com
What is the battery life when my Jawbone UP is fully charged?

The battery will last 10 days on a full charge.

How deep can I take my Waterproofed Jawbone UP?

Your Waterproofed Jawbone UP can be submerged down to 210 feet underwater for an unlimited amount of time.

Are there any special care instructions?

Simply rinse off your Jawbone UP with fresh water after each use in chlorine or salt water and keep it in a ventilated place.

Can I take my Waterproofed Jawbone UP in a hot tub, sauna, steam room, bathtub, etc.?

Yes, your Jawbone UP was fully waterproofed with sweat, heat, dirt and water filled activities in mind. Enjoy your active lifestyle without limits!

We appreciate feedback on how to make these questions better. Please email us at feedback@waterfi.com
My Jawbone UP band isn't registering all of my steps, the button, lights, or vibrations are not working properly, or my band won't charge, how can I fix this?

Perform a Soft Reset to reboot the processor in the band, without erasing your user data by following these steps:

  1. Plug the included USB cable into a powered USB port
  2. Press and hold the power button on your Jawbone UP band
  3. Continue pressing the power button while you plug the band into the USB cable
  4. When the band's lights flash yellow and red, release the button
  5. Re-sync your Jawbone UP with the UP App before further use
How do I factory reset my Jawbone UP?

To erase all user data currently stored on your band and return it to its original factory settings, perform a Hard Reset by following these steps:

  1. Make sure your Jawbone UP band is charged
  2. Press the power button on your band 10 times
  3. On the 10th press, hold the button for 10 seconds until the red sun lights up
  4. Sync your Jawbone UP band with the UP App as you did upon first use
My Jawbone UP doesn't fit right, can I exchange it for a different size?

If you ordered the wrong size, color, or device, please contact us within 30 days of your purchase date and we can help with an exchange.

How can I get a replacement cap for my Jawbone UP?

We don't currently offer replacement Jawbone UP caps, but you can purchase them directly from Jawbone here.

We appreciate feedback on how to make these questions better. Please email us at feedback@waterfi.com
Waterproofed Jawbone UP Tutorial
Have suggestions on how we can improve the FAQ? Email us at feedback@waterfi.com
Is this a real UP made by Jawbone?

Yes, we purchase the UP from Jawbone and then then enhance each one on the inside with our solid waterproofing technology. Learn more about Our Process.

Are you affiliated with Jawbone?

No, we are not affiliated with Jawbone in any way.

How do I know which fitness tracker is right for me?

Consult our handy fitness tracker comparison chart.

How do I know what size I need?

Print out this sizing chart, which can give you your exact size.

Does the Waterproofed Jawbone UP track my swimming laps?

The Jawbone UP will record steps and calories for swimming, but was not designed to track swimming laps or give a completely accurate reading of activity in the water.

Why does my Waterproofed Jawbone UP look exactly the same as a regular Jawbone UP?

We completely waterproof the inside of the Jawbone UP with our solid waterproofing technology so that it looks exactly like a normal Jawbone UP, allowing you to engage in any activity without the unreliability of a nano coating or inconvenience of a bulky case. Learn more about Our Process.

Which smartphones does the Jawbone UP work with?

The Jawbone UP is compatible with the following iOS and Android devices:

  • iPhone 3GS and newer
  • iPod Touch 4th Gen and newer
  • iPad 2 and newer
  • iPad Mini
  • Android 4.0 Ice Cream Sandwich and newer
We appreciate feedback on how to make these questions better. Please email us at feedback@waterfi.com