Returns + Exchanges

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Main FAQ
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Call us at 619-438-0058
Our hours
Mon-Fri, 9am-5pm PST
What do I do if I am having issues with my product?

If you need troubleshooting help, please check out the FAQ for your specific product first. If you're still having issues, please contact us and we'd be happy to help.

What is your return policy?

We offer a no risk, 30 day money back return policy for items in like new condition (to be determined at our discretion). If there is significant damage to the item, accessories, or original packaging, rendering the product non-saleable, we reserve the right to refuse return. Shipping and handling charges are not refundable. For more detailed info on your specific product warranty and return policy visit Warranties.

How do I make a return?

Please contact us with your contact info, order number, and reason for return, and we will send you return instructions.

What is your exchange policy?

If you ordered the wrong size, color, or device, please contact us within 30 days of your purchase date and we can help with an exchange.

How do I make an exchange?

Please contact us with your contact info, order number, and reason for exchange, and we will send you exchange instructions.

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Free shipping for all domestic orders over $99!
All domestic orders over $99 are upgraded to First Class and shipped for free. Additionally, all domestic orders placed before 2pm PST are sent out the same day. Delivery speed is 3-7 business days.
Waterproofed Kindle Paperwhite orders are automatically upgraded to 2-4 day Expedited Shipping for free!
Please note these options are for return shipment once the device has been waterproofed.