FREE SHIPPING ON ALL U.S. ORDERS OVER $99 HOLIDAY SHIPPING GUIDE

Returns + Exchanges

Can't find what you're looking for?
Contact us and we'd be happy to help.
Email us at contact@waterfi.com
Main FAQ
Email us at contact@waterfi.com
contact@waterfi.com
Call us at 619-438-0058
619-438-0058
Our hours
Mon-Fri, 9am-5pm PST
What do I do if I am having issues with my product?

If you need troubleshooting help, please check out the FAQ for your specific product first. If you're still having issues, please contact us and we'd be happy to help.

What is your return policy?

We offer a no risk, 30 day money back return policy for items in like new condition (to be determined at our discretion). If there is significant damage to the item, accessories, or original packaging, rendering the product non-saleable, we reserve the right to refuse return. Shipping and handling charges are not refundable. For more detailed info on your specific product warranty and return policy visit Warranties.

How do I make a return?

Please contact us with your contact info, order number, and reason for return, and we will send you return instructions.

What is your exchange policy?

If you ordered the wrong size, color, or device, please contact us within 30 days of your purchase date and we can help with an exchange.

How do I make an exchange?

Please contact us with your contact info, order number, and reason for exchange, and we will send you exchange instructions.

Have suggestions on how we can improve the FAQ? Email us at feedback@waterfi.com
PROUDLY WATERPROOFED IN SAN DIEGO, CALIFORNIA
Make sure it gets there by 12/25!
OPTION PRICE DELIVERY SPEED
USPS FIRST CLASS FREE FOR ORDERS OVER $99
OR ABOUT $2 FOR ALL ELSE
3-7 BUSINESS DAYS DEPENDING
ON YOUR DISTANCE FROM SAN DIEGO, CA
USPS EXPEDITED $5.90 2-4 BUSINESS DAYS
FEDEX NEXT DAY $25.00 NEXT BUSINESS DAY BEFORE 5PM
FEDEX NEXT DAY
SATURDAY
$40.00 SATURDAY BEFORE 5PM FOR ORDERS
PLACED AFTER 2PM THURSDAY
FEDEX INTERNATIONAL $35.00 + DUTIES AND TAXES 3-5 BUSINESS DAYS
All domestic orders over $99 ship free with 3-7 USPS First Class Shipping