619-438-0058

Mon-Fri, 8am-4pm PST

What if I need to change my order?

We ship all orders Monday through Friday at 2pm PST. If you need to change your order, give us a call at 619-438-0058 and we will do our best to help change your order before it ships.

What's the status of my order?

As soon as your order ships, you should receive an order confirmation email with a tracking number. Click the tracking number link within the email to see the current status of your order.

What forms of payment do you accept?

We accept all major credit cards and PayPal.

Do you have a currency converter?

Yes, you will find it at the top right corner of the website, next to the Shopping Cart. Our currency converter includes US Dollars, Euros, and Pounds Sterling.

What does domestic shipping cost?

All domestic orders over $99 are upgraded to First Class and shipped for free. Additionally, all domestic orders placed before 2pm PST are sent out the same day. Delivery speed is 3-7 business days.

Do you ship internationally?

Yes, we ship internationally through FedEx. Our International Shipping Flat Rate is $35, which does not include the duties and taxes incurred by importing the product into your country.

Can I get my order expedited?

We ship all orders Monday through Friday at 2pm PST. If you need to upgrade your shipping speed after your order has already been placed, give us a call at 619-438-0058 and we will do our best to help change your order before it ships.

Do you ship to APO's, DPO's, and FPO's?

Yes, we ship to these locations free of charge through USPS Priority mail. We cannot guarantee any time frame for the delivery due to the mysterious nature of military mail.

Option Price Delivery Speed Carrier
First Class Free for orders over $99 or about $2 for all else 3-7 business days depending on your distance from San Diego, CA USPS
Expedited $5.90 2-4 Business Days USPS
Next Day $25.00 Next business day before 5PM Fedex
Next Day Saturday $40.00 Saturday before 5PM for orders placed after 2PM Thursday Fedex
International $35.00 + duties and taxes 3-5 Business days* Fedex

What do I do if I am having issues with my product?

If you need troubleshooting help, please check out the FAQ for your specific product first. If you're still having issues, please contact us and we'd be happy to help.

What is your return policy?

We offer a no risk, 30 day money back return policy for items in like new condition (to be determined at our discretion). If there is significant damage to the item, accessories, or original packaging, rendering the product non-saleable, we reserve the right to refuse return. Shipping and handling charges are not refundable. For more detailed info on your specific product warranty and return policy visit Warranties.

How do I make a return?

Please contact us with your contact info, order number, and reason for return, and we will send you return instructions.

What is your exchange policy?

If you ordered the wrong size, color, or device, please contact us within 30 days of your purchase date and we can help with an exchange.

How do I make an exchange?

Please contact us with your contact info, order number, and reason for exchange, and we will send you exchange instructions.

What does my warranty cover?

Your product is warranted by Waterfi against defects in materials and workmanship, under normal underwater use, to the original purchaser for the specified period beginning from the original date of purchase. For more detailed info on your specific product warranty visit Warranties.

Is my warranty with Apple, Nike, Jawbone, or Amazon void once you have waterproofed my product?

Yes, all warranties with the original manufacturers are void once we have waterproofed the device. But have no fear! The one year warranty included in our Waterproofing Service covers much more than any of the original manufacturers. For more detailed info on your specific product warranty visit Warranties.

What do I do if I am having issues with my product?

If you need troubleshooting help, please check out the FAQ for your specific product first. If you're still having issues, please contact us and we'd be happy to help.

How do I send my product in for repair?

If you need troubleshooting help, please check out the FAQ for your specific product first. If you're still having issues, please contact us and we will help set up a repair.

How long will it take to repair my device?

It depends on the type of repair, but we aim to have every product repaired or replaced and shipped back to you within 1-2 weeks of receiving it.

Who is the founder of Waterfi?

Founder and President, Royce Nicholas, started Waterfi in San Diego, CA in 2010.

How did Waterfi start?

It started in Royce's apartment after he created a solution to completely waterproof the iPod Shuffle for his wife. After he realized how much fun swimming with music was, he collected some friends and set out to spread the word and free more devices to explore the water.

How are you able to waterproof these products?

The process has and is continually being improved. We seal the devices on the inside, completely preparing the components for deep submersion. There's no case, no loss of function, and no special instructions.

Do you have any retail locations?

Yes, come visit us at our home base in San Diego, CA, located at 4593 Mission Gorge Place, San Diego, CA 92120. For the complete list of our current retailers visit Retailers.

What do you offer at your retail locations?

We offer all of our products, waterproofing service, repair service, and process returns and exchanges at our home base located at 4593 Mission Gorge Place, San Diego, CA 92120. Our retailers currently only offer the Waterfi Waterproofed iPod Shuffle and Waterfi Waterproof Short Cord Headphones.