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Waterproofed Fitbit Charge HR

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Email us at contact@waterfi.com
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  • General
  • Use + Wear
  • Troubleshooting

Is this a real Fitbit Charge HR made by Fitbit?

Yes, we purchase the Fitbit Charge HR's from Fitbit and then enhance each one on the inside with our solid waterproofing technology. Learn more about Our Process.

Are you affiliated with Fitbit?

No, we are not affiliated with Fitbit in any way.

How do I know what size I need?

Print out this sizing chart, which will give you your exact wrist size.

What does the Waterproofed Fitbit Charge HR track?

The Waterproofed Fitbit Charge HR tracks your heart rate, steps taken, distance traveled, active minutes, calories burned, and how long and how well you sleep. In addition to tracking your stats, Charge HR also features a clock and silent alarm. *Please Note: To completely waterproof the Charge HR, the altimeter has been sealed which can result in an imprecise "floors climbed" measurement but will not effect other stats and readings.

Does the Waterproofed Fitbit Charge HR track my swimming laps?

The Waterproofed Fitbit Charge HR will log your swimming activity as steps taken and calories burned. It was not designed to track swimming laps or give a completely accurate reading of activity in the water.

Why does my Waterproofed Fitbit Charge HR look exactly the same as a regular non-waterproofed Fitbit Charge HR?

We completely waterproof the inside of the Fitbit Charge HR with our solid waterproofing technology so that it looks exactly like a normal, non-waterproofed Fitbit Charge HR, allowing you to engage in any activity without the unreliability of a nano coating or inconvenience of a bulky case. Learn more about Our Process.

Which devices is the Fitbit Charge HR compatible with?

Visit fitbit.com/devices for a full list of compatible devices.

Have suggestions on how we can improve the FAQ? Email us at feedback@waterfi.com

How do I set up my Waterproofed Fitbit Charge HR on a computer?

Visit fitbit.com/setup to dowload and install Fitbit Connect, the free software application that connects your tracker to your Fitbit.com dashboard. Follow the onscreen instructions to set up your new Waterproofed Fitbit Charge HR.

How do I set up my Waterproofed Fitbit Charge HR on a mobile device?

Visit fitbit.com/devices to download the Fitbit App for your preffered mobile device and see a full list of supported devices. Follow the in-app instructions to set up your new Waterproofed Fitbit Charge HR.

Why does the altimeter on my Waterproofed Fitbit Charge HR not work?

To completely waterproof the Fitbit Charge HR and maintain the most accurate readings, the ability to measure air pressure and count floors climbed through the altimeter has been removed.

How do I sync new data from my Waterproofed Fitbit Charge HR to my computer?

Your Fitbit tracker will automatically sync through your computer every 15 minutes or so if the following requirements are met:

  1. There is new data to upload
  2. Your computer is powered on, awake, and connected to the Internet
  3. Your plugged in wireless sync dongle is inserted into a working USB port
  4. Fitbit Connect is installed and running
  5. Your tracker is within 15-20 feet of your computer

To see when the most recent sync occurred, click the gear icon at the top-right of your dashboard.

If you sync your tracker with your computer and also with a mobile device that uses Bluetooth (such as an iOS device running the Fitbit app for iOS), your tracker will not sync with your computer unless you move the mobile device out of range or disable Bluetooth.

How do I charge my Waterproofed Fitbit Charge HR?

Plug the charging cable into a USB port or UL-certified USB wall charger and plug the other end into the port on the back of your Waterproofed Fitbit Charge HR. A battery icon on the display will show the charging progress. A full charge takes between 1-2 hours.

With normal use, your Waterproofed Fitbit Charge HR should last about 5 days before needing a charge. You can check the battery status by logging into Fitbit.com and clicking the gear icon on the top-right corner of the page or by opening the Fitbit App and clicking the Charge HR icon.

How long does my Waterproofed Fitbit Charge HR battery last when it's fully charged?

The battery should last about five days when fully charged with normal use. When charging, a battery icon will display and indicate battery level.

How does the Waterproofed Fitbit Charge HR track my heart rate?

When your heart beats, your capillaries expand and contract based on blood volume changes. PurePulse™ LED lights on your tracker reflect onto the skin to detect blood volume changes and finely tuned algorithms are applied to measure heart rate automatically and continuously. The heart rate icon you see on the display tells you if you're in one of three heart rate zones. For more information about heart rate zones, see the American Heart Association's Target Heart Rates article.

How does the Waterproofed Fitbit Charge HR track my sleep?

Your Waterproofed Fitbit Charge HR tracks sleep automatically. Simply wear your device to bed. When your tracker syncs with your account, you will be able to view your sleep stats on the dashboard.

How do I receive call notifications on my Waterproofed Fitbit Charge HR?

  1. Make sure that your mobile device is compatible with our notifications feature by visiting fitbit.com/devices.
  2. On your mobile device, make sure Bluetooth is enabled.
  3. Put your tracker within 20 feet (6 meters) of your mobile device for the rest of the setup process. Note that you'll only receive notifications on your tracker when your mobile device is within this radius.
  4. Open the Fitbit app on your mobile device and tap your tracker tile at the top of your mobile dashboard.
  5. Tap your tracker tile a second time, tap Notifications, and then turn on call notifications.
  6. Follow the onscreen instructions to connect your mobile device with your tracker.
  7. To verify that set up was successful, look at the list of Bluetooth-connected devices on your mobile device. Your tracker name should appear.

What are active minutes?

Your Waterproofed Fitbit Charge HR recognizes and awards active minutes when the activity you're doing is more strenuous than regular walking, which includes everything from a brisk walk to a cardio workout or run. Learn more about active minutes here.

How deep can I take my Waterproofed Fitbit Charge HR?

Your Waterproofed Fitbit Charge HR can be fully submerged down to 210 feet underwater for an unlimited amount of time.

Are there any special care instructions?

Simply rinse off your Waterproofed Fitbit Charge HR with fresh water after use in chlorine or salt water, and after activities that cause your wrist to sweat or get wet. Completely dry your wrist and the band before putting the band back on. Clean the band regularly with a mild soap-free cleanser like Cetaphil or Aquanil.

Can I take my Waterproofed Fitbit Charge HR in a hot tub, sauna, steam room, bathtub, etc.?

Yes, your Waterproofed Fitbit Charge HR was fully waterproofed with sweat, heat, dirt and water filled activities in mind. Enjoy your active lifestyle without limits!

Isn't the Fitbit Charge HR already waterproof?

Fitbit states that their out of the box non-waterproofed Fitbit Charge HR "is water resistant to 1 ATM, or 10 meters. This means the trackers can be submerged and will still work when removed from the water. However, this does not mean the trackers can withstand the force associated with swimming strokes, so we don't recommend swimming with the trackers." This is where we come in.

We at Waterfi completely waterproof the Fitbit Charge HR on the inside through our PlatinumX Waterproofing Technology. With our waterproofing, the Fitbit Charge HR can be fully submerged down to 210 feet underwater - so go ahead and swim, surf, dive, and sweat your heart out!

Have suggestions on how we can improve the FAQ? Email us at feedback@waterfi.com

My Waterproofed Fitbit Charge HR isn't syncing with my computer, what should I do?

If your tracker's data is not showing up on your dashboard, check the following:

  1. Make sure there is new data to sync.
  2. Check that your computer is turned on, awake, and has Internet connection.
  3. Make sure that your wireless sync dongle is inserted into the USB port and recognized by your computer. Once connected, "USB Dongle Connected" should display.
  4. Confirm the Fitbit Connect application is installed and running.
  5. Keep your tracker within 15-20 feet of your computer.

If you're still unable to sync, restart your tracker and try syncing again. You may need to reinstall Fitbit Connect. If all else fails, please contact us and we'd be happy to help further.

My Waterproofed Fitbit Charge HR isn't syncing with my mobile device, what should I do?

If your tracker's data is not showing up on your dashboard, check the following:

  1. Make sure there is new data to sync.
  2. You installed the Fitbit app for Android or iPhone on a supported device. To see the latest list of supported devices, please go to fitbit.com/devices.
  3. Your Android or iOs software is updated to the latest version.
    • For iOs: Tap Settings > General > Software Update.
    • For Android: Tap Settings > About Phone or About Device > Android Version.
  4. Bluetooth is enabled in Settings > Bluetooth on your iOS device.
  5. Your Android or iOs device is not managing multiple Bluetooth connections at the same time.
  6. You're not trying to sync with multiple mobile devices after enabling call or text notifications.
  7. Your Android device is not in Power Savings Mode. This mode frequently causes the device to disable Bluetooth in order to save power.

If all of the above has been checked and your Charge HR is still not syncing, make sure your tracker is fully charged and close to your mobile device and try the following:

  1. Turn off Bluetooth on your iOS device and then turn it back on.
  2. Go back to the Fitbit app and try to sync. (To force a sync, tap Account, tap the tracker tile, and tap Sync Now).
  3. If the sync was unsuccessful, force quit the Fitbit app and open it again.
  4. If a sync didn't happen automatically when you reopened the app, reboot your iOS or Android device and then reopen the Fitbit app again.
  5. If a sync still didn't happen automatically, restart your Charge HR using the instructions in How do I restart my Waterproofed Fitbit Charge HR? below.
  6. If your tracker won't sync after the restart, uninstall and reinstall the Fitbit app before trying to sync one last time.

If your Charge HR still won't sync after a restart, please contact us and we'll be happy to help.

My Waterproofed Fitbit Charge HR isn't charging, what should I do?

Try the steps below to help determine the source of the charging issue.

  1. Clean the charging contacts on your Charge HR by following Fitbit's guidelines at fitbit.com/productcare.
  2. Try a different USB port. Your charger may not be getting enough power from the USB port it is plugged into or the USB port may be defective.
  3. Avoid using USB hubs. Power or unpowered USB hubs do not always provide a consistent output to charge your tracker. If you're using a USB hub, try connecting your charger or base station directly to your computer's USB port or a UL-certified USB wall charger. If your tracker starts charging while directly plugged in, the USB hub is not providing enough power and should not be used.
  4. If a sync still didn't happen automatically, restart your Charge HR using the instructions in How do I restart my Waterproofed Fitbit Charge HR? below.

If your Charge HR is still not holding a charge, please contact us and we'll be happy to help.

How do I restart my Waterproofed Fitbit Charge HR?

Restarting your Waterproofed Fitbit Charge HR will turn it off and then on, but it will not clear its tracking data.

  1. Plug your charging cable into the USB port and insert the other end into the port on the back of your Charge HR. Your Charge HR will begin charging.
  2. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
  3. Let go of the button.
  4. Unplug your tracker from the charging cable.

Your Waterproofed Fitbit Charge HR should now be restarted. If your tracker still doesn't work after a restart, please contact us.

My Waterproofed Fitbit Charge HR doesn't fit right, can I exchange it for a different size?

If you ordered the wrong size, color, or device, please contact us within 30 days of your purchase date and we can help with an exchange.

Have suggestions on how we can improve the FAQ? Email us at feedback@waterfi.com

Is this a real Fitbit Charge HR made by Fitbit?

Yes, we purchase the Fitbit Charge HR's from Fitbit and then enhance each one on the inside with our solid waterproofing technology. Learn more about Our Process.

Are you affiliated with Fitbit?

No, we are not affiliated with Fitbit in any way.

How do I know what size I need?

Print out this sizing chart, which will give you your exact wrist size.

What does the Waterproofed Fitbit Charge HR track?

The Waterproofed Fitbit Charge HR tracks your heart rate, steps taken, distance traveled, active minutes, calories burned, and how long and how well you sleep. In addition to tracking your stats, Charge HR also features a clock and silent alarm. *Please Note: To completely waterproof the Charge HR, the altimeter has been sealed which can result in an imprecise "floors climbed" measurement but will not effect other stats and readings.

Does the Waterproofed Fitbit Charge HR track my swimming laps?

The Waterproofed Fitbit Charge HR will log your swimming activity as steps taken and calories burned. It was not designed to track swimming laps or give a completely accurate reading of activity in the water.

Why does my Waterproofed Fitbit Charge HR look exactly the same as a regular non-waterproofed Fitbit Charge HR?

We completely waterproof the inside of the Fitbit Charge HR with our solid waterproofing technology so that it looks exactly like a normal, non-waterproofed Fitbit Charge HR, allowing you to engage in any activity without the unreliability of a nano coating or inconvenience of a bulky case. Learn more about Our Process.

Which devices is the Fitbit Charge HR compatible with?

Visit fitbit.com/devices for a full list of compatible devices.

Have suggestions on how we can improve the FAQ? Email us at feedback@waterfi.com
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